FlexLifeKenya

Terms and Conditions of Service

Last Updated: 19 December 2025

Important:

By accessing and using the website and services of LEREPOP, you agree to be legally bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our services.

1. Company Information

Company Name: LEREPOP

Address: Oginga Odinga Street 45, Kisumu, Kenya

Email: contact (at) lerepop.shop

Phone: +254 57 445 1199

Website:

2. Definitions

Term Definition
"We"/"Company" LEREPOP and its official representatives
"User"/"Customer" Any person accessing or using our services
"Services" All products, services and content provided through our website
"Content" Text, images, videos, programs and other materials available on the website
"Account" Registered user profile in our system

3. Acceptance of Terms

By using our website or services, you confirm that:

  • You are 18 years or older, or have parental/guardian permission
  • You have the legal capacity to enter into contracts
  • You have read, understood and agree to these terms and conditions
  • You agree to our Privacy Policy and Cookie Policy
  • You will provide true and updated information

Minors: Users under 18 years must obtain express permission from parents or legal guardians before using our services.

4. Service Description

E-commerce

  • Sale of physical and digital products
  • Order and payment processing
  • Real-time account management
  • Shipping tracking
  • After-sales customer service

Account Management

  • Registration and profile management
  • Purchase history and transactions
  • Wish lists and favorites
  • Preferences configuration
  • Subscription management

Support and Communication

  • Online chat and phone support
  • Support ticket system
  • Knowledge base and FAQ
  • Newsletter and communications
  • Service notifications

Additional Services

  • Analytics and special reports
  • Third-party integrations
  • Consulting services
  • Affiliate program
  • API and web services

5. Registration and User Account

User responsibilities:

Account information:

  • Provide accurate and complete data
  • Keep information updated
  • Use your real name in transactions
  • Verify information when required

Account security:

  • Keep credentials confidential
  • Use secure passwords
  • Report suspicious activities
  • Not share access with third parties

Account termination:

We reserve the right to suspend or terminate an account for:

  • Violation of these terms
  • Fraudulent or suspicious activities
  • False or misleading information
  • Misuse of our services
  • Prolonged inactivity (more than 2 years)

6. Acceptable Use

Permitted uses:

  • Make legitimate purchases
  • Access product information
  • Contact customer support
  • Share genuine experiences
  • Participate in promotions
  • Create wish lists

Prohibited uses:

  • Illegal or fraudulent activities
  • Spam or unsolicited communications
  • Interfering with website operation
  • Creating multiple fake accounts
  • Violating intellectual property rights
  • Distributing malware or viruses

7. Pricing and Payments

Pricing policy:

  • Currency: All prices are displayed in Kenya Shillings (KES) unless otherwise indicated
  • VAT included: Displayed prices include Value Added Tax (16%)
  • Price changes: Prices may change without prior notice, but the price at time of purchase will be honored
  • Price errors: We reserve the right to cancel orders with known pricing errors
  • Special offers: Promotions have special terms and limited duration

Accepted payment methods:

Visa

Mastercard

M-Pesa

Bank Transfer

Payment security: We use SSL encryption and comply with PCI DSS standards to protect your financial information. We never store credit card data on our servers.

8. Shipping and Delivery

Area Delivery Time Shipping Cost Tracking
Nairobi and Mombasa 1-2 business days KSh 200 - KSh 400 Real-time
Kisumu, Nakuru, Eldoret 2-3 business days KSh 300 - KSh 500 Real-time
Other major cities 3-5 business days KSh 400 - KSh 700 Daily updates
Remote areas 5-10 business days KSh 500 - KSh 1,000 Regular updates

Free shipping:

  • Purchases exceeding KSh 5,000 anywhere in Kenya
  • Premium members without minimum purchase amount
  • Special promotions according to season

9. Intellectual Property

Protected rights:

  • Website content: All text, images, logos, videos and designs are property of LEREPOP
  • Trademarks: Trade names and logos are protected by trademark rights
  • Software: The code and functionality of the website are protected by copyright
  • Database: The collection of information is protected as intellectual work

Permitted use: Personal and non-commercial use of content only is allowed, except with express written permission.

10. Limitation of Liability

Disclaimer of liability:

  • Service availability: We do not guarantee 24/7 website availability
  • Information accuracy: Although we strive to keep information accurate, there may be errors
  • Consequential damages: We are not liable for consequential damages or loss of profits
  • Third parties: We do not supervise or are responsible for integrated third-party services
  • Force majeure: Events beyond our control that prevent fulfillment of duties

Liability limit: Our total liability will not exceed the amount paid for the specific product or service in the past 12 months.

11. Dispute Resolution Policy

Resolution process:

  1. Direct negotiations (30 days)
  2. Mediation (60 days)
  3. Binding arbitration
  4. Kenya court authority

Applicable law:

  • Kenyan law applies
  • Nairobi courts
  • Language: English/Swahili
  • COFEK has authority for consumer disputes

12. Terms Amendments

We reserve the right to amend these terms and conditions at any time.

Notification process:

  • Minor changes: Update on website and new date
  • Major changes: Email notification 30 days before
  • Payment terms changes: 60-day notice before
  • Continued use: Implies acceptance of new terms

If you do not agree with the amendments, you may delete your account and discontinue use of our services.

13. Service Termination

Reasons for termination:

  • By user: You may delete your account at any time
  • By us: For violation of terms, fraudulent activities or business reasons
  • Automatically: For prolonged inactivity (24 months without activity)

Effects of termination: Loss of account access, deletion of pending services and data retention according to privacy policy.

14. General Provisions

Severability:

If any provision is declared invalid, other terms will remain in force.

Entire agreement:

These terms constitute the complete agreement between the parties.

Assignment:

You may not assign your rights without our written permission.

Waiver of rights:

Not demanding enforcement does not mean waiving rights.

15. Contact and Legal Support

General contact:

  • Email: contact (at) lerepop.shop
  • Phone: +254 57 445 1199
  • Address: Oginga Odinga Street 45, Kisumu, Kenya
  • Hours: Monday - Friday, 09:00 - 18:00

Legal matters:

  • Legal email: contact (at) lerepop.shop
  • Notices: Must be sent in writing
  • Language: English/Swahili (official documents)
  • Responses: 5-10 business days

User protection:

These terms do not prevent your rights as a consumer under Kenyan law. For complaints or disputes, you may contact COFEK: +254 20 2371471 or www.cofek.co.ke

Legal framework:

These terms are governed by the Kenya Consumer Protection Act, Contracts Act, Data Protection Act and other applicable regulations in Kenya.